Configuration Management Database Software (CMDB)

Get comprehensive visibility into your organization’s technology infrastructure
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Make informed IT decisions through better asset discovery, knowledge, and management

Our configuration management database (CMDB) helps track and manage IT assets and their dependencies, also known as Configuration Items (CI). By knowing the relationship between your IT assets, you can make more informed decisions, remediate incidents faster, and proactively address problems before they happen.
A CMDB tightly integrated with your service desk as part of an IT Service Management (ITSM) program can greatly improve the productivity of your IT organization. Whenever a user creates a new incident, the CMDB can provide access to the hardware and software associated with their account, making troubleshooting easier.
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Centralize the knowledge of every IT asset critical to your organization’s success

We’ve made centralizing knowledge of your IT assets easier., You can rely on the CMDB software in SolarWinds® Service Desk as your single source of truth for correlating asset information from various sources. Service Desk customers can manually enter assets, leverage our network discovery scanner, or set up connections to other systems such as SCCM, Jamf, Intune, or vCenter.
Already using SolarWinds Service Desk to discover, manage, and map dependencies of your assets? Connect Service Desk to our Hybrid Cloud Observability solution to automatically pull in assets and their dependencies.
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Understand the full impact of assets through visible dependencies in a configuration management database

Need to upgrade a server or resolve an incident with an asset but not sure how it will affect your IT infrastructure? SolarWinds Service Desk dependency mapping is designed to provide insights into the relationship of assets within your configuration management database. Once you add assets to the CMDB, simply create the dependency link between them. Now you can better understand the effects of changes and fixes in the future to help reduce risk and improve employee communications.
Our visual CMDB map also provides a graphical view of your assets, making it easier to navigate a representation of your IT infrastructure.
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Get ahead of major problems within your IT infrastructure with a CMDB

Which of your assets are creating the most problems and taking up the most time troubleshooting and resolving?

With SolarWinds Service Desk, CMDB assets can be linked to associated incidents, allowing greater insight into the effort spent to remediate issues. With incident and asset correlation, you can identify assets with repeat issues and kick off a problem management or change management workflow. Our sophisticated dependency mapping helps make root cause analysis for recurring issues easier.

With our Hybrid Cloud Observability integration, you can create automation rules to create incidents in Service Desk for your most critical alerts from Hybrid Cloud Observability. This bidirectional integration keeps the status of the incident and alert in sync between the two products.

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Get More on CMDB Software

Do you find yourself asking…
“SolarWinds Service Desk is acting as a multiple solution platform for us. We’ve gone from six different platforms to one. It brings our departments much closer together.”

Gilad Vinitsky

CTO

The BLOC

Streamlined CMDB software to improve processes and increase efficiency

Service Desk

  • Gain greater insight into your IT infrastructure with a visual representation of asset relationships using a CMDB

  • Automate the management of user service requests, from creating requests to assigning, routing, and escalating to specific individuals

  • Leverage built-in resources or build your own knowledge base, so end-users can self-serve common problems

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