Service Desk vs. Freshservice

SolarWinds® Service Desk, combined with our vast IT operations management portfolio, make this ITSM solution one of the most fitting tools on the market to meet the needs of IT pros and their growing IT orgs.

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Try SolarWinds Service Desk

Starting at $39 per technician per month, see details

Just a few reasons to choose Service Desk over other solutions

The easiest way to deliver IT service is through a solution built for IT pros.

Refocus on IT Service Management

Like Freshservice, SolarWinds Service Desk integrates with dozens of business applications, but it also has the ability to standardize IT data and processes. Service Desk integrates directly with a suite of SolarWinds IT management products including Dameware® Remote Everywhere and the Orion® Platform for network and infrastructure monitoring, helping IT teams work together on faster resolutions.

Comprehensive IT Asset Management and CMDB

In today’s complex IT environments of on-premises, cloud-based, and hybrid cloud infrastructure, SolarWinds Service Desk keeps your team on top of it all. Automated asset discovery integrates with SCCM, AWS, Jamf, Orion Platform products, and more, helping ensure complete and up-to-date CI data. Easily attach CIs to service records and leverage dependency mapping in your change management practice.

Better Total Cost of Ownership (TCO)

Get all the functionality your organization needs in one ITSM tool. SolarWinds Service Desk strives to alleviate existing pains and provide a path forward for growth. Our various packages allow you to purchase and implement the functionality you require today while accounting for your needs down the road.

Dedication to Building a Partnership

With SolarWinds, you are not just a number. We value our partners (that's you!) and make it our top priority to help ensure your success throughout your service management journey with SolarWinds Service Desk.

Are you a current Freshservice customer?

IT pros like you have created a partnership, scaling their ITSM solution and refocusing on IT challenges without the burden of added cost.

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Software Like Freshservice

Looking for a Freshservice competitor? SolarWinds Service Desk can be an alternative to Freshservice for its quality of customer support and monitoring capabilities. As a Freshservice replacement, SolarWinds Service Desk can also provide incident management, reporting, automations, IT asset management, and more. Compared with similar IT service management tools like Freshservice, using SolarWinds Service Desk makes it easy to assign tasks and streamline workflows. Don’t just take our word for it - see if SolarWinds Service Desk is better than Freshservice for yourself by starting a free 30-day trial.

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What our Customer are saying on G2

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Great system for handling most any IT support group need


If you want a system that gives you the ability to fully manage a support shop, this is the tool for you.

Jay T

Manager of Application Development & Administration

Mid-Market(501-1000 employees)

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SolarWinds Service Desk Simplifies IT needs.


SolarWinds Service Desk has helped us keep track of our inventory and provide a higher level of support by allowing us to resolve submitted incidents quicker using our growing solutions database.

Verified Customer

Administrator in Marketing and Advertising

Mid-Market (201-500 employees)

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Much more than just a service desk.


I love the fact that you can set up everything exactly how you want it. you can add your own details to every part of the program.

Verified Customer

Administrator in Real Estate

Mid-Market (201-500 employees)

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SolarWinds Service Desk

Start your free, 30-day trial.

  • Incident management consolidates, manages, and prioritizes incoming tickets.
  • Service catalog standardizes service request and fulfillment processes.
  • Fully integrated IT asset management compiles hardware, software, POs, and more.
Start Free TrialFully functional for 30 days
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