SolarWinds Service Desk Features

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1-28 of 28 features

Asset Discovery

Automatically update your asset and technology inventory.

Dashboards

Gain more visibility into your service desk with real-time dashboard views.

Employee Service Portal

A one stop shop to submit, search for, or connect with an agent.

Enterprise Service Desk

Learn how service desk solutions are typically used in an enterprise environment.

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Incident Management Software

Improve IT incident management to make the troubleshooting process more automatic, simpler, and more efficient

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IT Asset Management

More easily control your technology landscape.

IT Service Catalog

Provide a comprehensive, user-friendly menu of services for employees.

ITAM Software

Manage your full IT inventory with comprehensive ITAM software.

Service Desk Mobile App

Support the organization from our IT app anywhere, on any device.

Service Desk Reporting

Reporting capabilities that allow you to quickly identify areas for continued improvement.

Service Level Management

Establish rules that fulfill your commitment to the business by managing and scaling SLAs.

Software License Management

Gain full visibility and control over software licenses and contracts.

Be Prepared for Microsoft License Auditing

Make it easier to prepare for a potential Microsoft license audit with automatic software inventory updates.

Benchmarking

Focus on important metrics to continuously improve operations.

Configuration Management Database Software (CMDB)

Get comprehensive visibility into your organization’s technology infrastructure.

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Enterprise Service Management (ESM)

Optimize your digital transformation by adapting service management practices for your evolving work environment

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Hardware Inventory Management

Easily understand hardware location, configuration, and usage.

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Help Desk Knowledge Base

Provide a consolidated database of articles and solutions for easy reference.

Internationalization and Localization

Support for more than 40 languages. Customize by location and view ticketing trends at a global level.

IT Change Management

Ensure a more consolidated change execution by aligning your ITIL processes.

IT Risk Detection & Management

With the large amount of technology associated with your organization, security threats can come at you from many different angles.

Problem Management Software

Escalate issues through your internal ITIL framework and processes to resolve them quickly.

Procurement Management

Collect your vendors, keep track of all IT purchases and contracts in one place.

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Release and Deployment Management

Formalize your ITIL release process to ensure changes are released on schedule.

Service Automation

Automating processes within your service management strategy reduces overhead.

Service Desk Best Practices

Learn best practices for using a service desk solution to optimize and streamline your organization’s processes.

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Service Desk Chat

Give your employees the ability to instantly interact with your service desk.

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Ticketing Software

Resolve issues faster with an omnichannel IT ticketing solution.

An ITSM solution that understands what it takes to successfully manage your employee services.

Service Desk

  • Full ITIL suite (incident, problem, change, release) paired with customizable automation
  • Automated asset discovery with integrated CMDB for real-time impact on technology and services
  • Powerful service catalog workflow engine and a user-friendly service portal
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